TRIBAL CREDIT SOFTWARE SERVICE UPDATE — September 21, 2026
Service was restored on Friday, September 19 at 5:30 PM. Tribal Credit staff worked over the weekend to identify and recover loan transactions. System access is currently slow but functioning, with intermittent lag. Tribal Credit staff are now working through recovery procedures at the operations level.
Anticipated Recovery Procedures
Staff will enter and post all payments using the date on each temporary receipt. Official receipts will then be mailed or emailed to customers. The payment-entry window covers transactions from Monday, September 14, 2026, through Thursday, September 18, 2026, with the exception of ACH payments, which span Friday, September 11 through Thursday, September 18, 2026.
Lending staff has resumed processing loan applications. At this time, there are 38 pending applications, which is easily 7 days of staff time for 1 FTE. We will attempt to expedite by pulling in additional support staff. Tribal Credit uses a customer service board system to track the order and status of all applications. Customers may call with questions; however, the most accurate update will generally be the number of applications ahead of yours. Allowing staff to remain focused on processing will help us move through the backlog more efficiently.
Customers will receive a phone call when their loan processing appointment can be scheduled, based on the order in which applications were received. Tribal Credit processes applications on a first‑in, first‑out basis to ensure fairness for all applicants.
If you have questions or concerns, please contact me at extension 1094. We remain committed to providing the highest quality customer service. We sincerely appreciate your patience.